INFORMATION TEXT ON THE PROTECTION AND PROCESSING OF PERSONAL DATA

Last Update Date: 12.11.2025

1. DATA CONTROLLER

In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), your personal data may be processed by PERGOLA VİVA İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("Pergola Viva" or "Our Company") as the data controller, within the scope explained below.

Company Name:PERGOLA VIVA CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANYAddress: Varsak Karşıyaka Neighborhood 1642 Street No:11/B Kepez Antalya / Türkiye

Website: www.pergolaviva.com

E-mail:info@pergolaviva.com

Telephone: 0242 227 70 07 

                0540 227 70 07

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data is processed by our Company for the following purposes:

Providing and carrying out our isolation services

Evaluation of quotation requests and creation of price offers

Carrying out project and exploration studies

Execution of contract processes

Providing after-sales support and customer service

Providing warranty and technical support services

Customer relationship management and ensuring customer satisfaction

Carrying out communication activities (telephone, e-mail, SMS, WhatsApp, etc.)

Carrying out accounting, finance and invoicing transactions

Fulfillment of legal obligations

Monitoring and execution of legal affairs

Ensuring company security and information security

Performing website analysis and improving user experience

Carrying out statistical analysis and reporting activities

Carrying out marketing and promotional activities (if you give your explicit consent)

Sending commercial electronic messages (with your express consent)

Sharing reference works (with your explicit consent)

3. METHOD OF COLLECTING YOUR PERSONAL DATA

Your personal data is collected by our Company through the following methods:

Contact forms you fill out on our website

Conversations via phone, email, WhatsApp or other channels

Offer and contract processes

Visits made within the scope of exploration and project work

Invoice and payment transactions

Through cookies and similar technologies

Through social media platforms

Customer service calls

Information received from official institutions within the scope of legal obligations

4. CATEGORIES OF PERSONAL DATA PROCESSED

The personal data categories processed by our company are as follows:

Identity Information: Name, surname (only when filling out the offer form)

Contact Information: Phone number, email address, address information, communication preferences

Customer Transaction Information: Offer information, project information, service request information, discovery notes, contract information

Marketing Information: Cookie records, campaign and promotional information, communication preferences

Transaction Security Information: IP address, website login and logout information

5. LEGAL REASONS FOR PROCESSING YOUR PERSONAL DATA

Your personal data is processed based on the following legal grounds specified in Articles 5 and 6 of the KVKK:

Necessary for the establishment or performance of the contract (performance of service contracts)

Data processing is mandatory for the legitimate interests of the data controller (business development, ensuring customer satisfaction, statistical analysis)

Explicit consent of the relevant person (marketing communication, sharing of reference works)

6. PARTIES TO WHICH YOUR PERSONAL DATA IS TRANSFERRED AND THE PURPOSES OF TRANSFER

Your personal data may be transferred to the following parties in order to achieve the purposes stated above and based on the legal grounds specified in Articles 8 and 9 of the KVKK:

Domestic Transfers:

Service Providers: Cloud service providers, web hosting companies, software service providers, accounting firms, consulting firms, META and Google advertising platforms

International Transfers:

Some service providers used by our company may be located abroad (e.g., cloud services). Data transfer abroad is carried out in accordance with Article 9 of the Personal Data Protection Law and with the necessary security measures in place.

7. STORAGE PERIOD OF YOUR PERSONAL DATA

Your personal data is stored for the period necessary for the purpose for which it is processed and within the framework of legal retention obligations:

Marketing communication consent: Until you withdraw your consent or for a maximum of 3 years

Website cookies: Periods specified in the cookie policy (usually 6 months - 2 years)

Expiration of Storage Period:**

If the storage period expires or the purpose of processing disappears, your personal data will be deleted, destroyed or anonymized within **3 months** at the latest, in accordance with the Personal Data Protection Law and the "Regulation on the Deletion, Destruction or Anonymization of Personal Data".

**Deletion/Destruction Methods:**

Your personal data is deleted or destroyed by the following methods:

*Data in Electronic Media:*

Permanent deletion from databases

- Cleaning from system backups

- Irreversible deletion

8. YOUR RIGHTS AS A PERSONAL DATA OWNER

In accordance with Article 11 of the KVKK, as a personal data owner, you have the following rights:

a) To learn whether your personal data is being processed,

b) Request information regarding your personal data if it has been processed,

c) To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,

d) To know the third parties to whom your personal data is transferred, either domestically or abroad,

e) To request correction of your personal data if it is processed incompletely or incorrectly and to request that the action taken in this context be notified to third parties to whom your personal data has been transferred,

f) To request the deletion or destruction of your personal data in case the reasons requiring processing are eliminated, even though they have been processed in accordance with the provisions of the KVKK and other relevant laws, and to request that the action taken within this scope be notified to third parties to whom your personal data has been transferred,

g) To object if a result against you arises as a result of the analysis of processed data exclusively through automated systems,

h) To request compensation for damages in case you suffer damages due to the unlawful processing of your personal data.

9. HOW TO EXERCISE YOUR RIGHTS

To exercise your rights specified above, you may submit your request to our Company, along with the necessary information to identify you and your explanation of the right you wish to exercise, using one of the following methods:

Application Channels:

Written Application:Varsak Karşıyaka Neighborhood 1642 Street No:11/B Kepez Antalya / Türkiye

with a signed petition to the address

Registered Electronic Mail (KEP): To [Company's KEP address] with a secure electronic signature (NOT AVAILABLE)

Secure Email:info@pergolaviva.comfrom your registered e-mail address

Response Time:Depending on the nature of your application, your application will be processed free of charge as soon as possible and within 30 (thirty) days at the latest. However, if the process requires additional costs, a fee may be charged as per the tariff determined by the Personal Data Protection Board.

10. COMMUNICATION PERMISSIONS AND MARKETING

Our company requests your explicit consent to send you campaigns, new services, special offers and other commercial communication content.

Commercial Communications Permission:You must provide your explicit consent before we can send you commercial electronic messages (e-mail, SMS, phone call, WhatsApp message, etc.). This consent is voluntary, and your use of our services will not be affected if you do not provide it.

Withdrawal of ConsentYou may withdraw your consent to commercial communications at any time. To do this:

By clicking the "unsubscribe" link in the emails,

By sending the "rejection" instruction specified in the SMS,

info@pergolaviva.comby sending an e-mail to the address,

By calling 0242 227 70 07 or 0540 227 70 07

You may withdraw your consent.

11. COOKIE POLICY

Our website uses cookies and similar technologies. For detailed information about the purposes, types, and management of cookies, please review our Cookie Policy: info@pergolaviva.com/cerez-politikasi

12. SECURITY PRECAUTIONS

Our company takes the necessary technical and administrative measures to ensure the security of your personal data, in accordance with Article 12 of the Personal Data Protection Law. In this context:

Access to personal data is limited.

Secure server and encryption technologies are used.

Regular security audits are conducted

13. CHANGES TO THE INFORMATION TEXT

Our company reserves the right to make changes to this Disclosure Statement. The updated Disclosure Statement will be published on our website, and you will be notified of any significant changes.

14. COMMUNICATION

For questions regarding your rights under KVKK or the processing of your personal data:

Email: info@pergolaviva.com

Telephone: 0242 227 70 07

                0540 227 70 07

 Address:  Varsak Karşıyaka Neighborhood 1642 Street No:11/B Kepez Antalya / Türkiye

Personal Data Protection Authority Contact Information:

Website: www.kvkk.gov.tr

KEP Address: kvkk@hs01.kep.tr

Telephone: 0312 216 50 00

Address: Nasuh Akar Neighborhood, Ziyabey Street, 1407th Street, No: 4, 06520 Balgat-Çankaya/Ankara

This Disclosure Text has been prepared in accordance with the Personal Data Protection Law No. 6698 and the relevant legislation.

Last Updated: November 12, 2025

www.pergolaviva.com

Email: info@pergolaviva.com

COOKIE POLICY AND INFORMATION TEXT

Last Updated: 12.11.2025

1. INTRODUCTION

This Cookie Policy is prepared by the data controller within the scope of Article 10 of the Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Information Obligation.PERGOLA VIVA CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANYPrepared by ("Our Company" or "Pergola Viva").

Data Controller Information:

• Address:PERGOLA VIVA CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY
• Address:Varsak Karşıyaka Neighborhood 1642 Street No:11/B Kepez Antalya / Türkiye
• Website:  www.pergolaviva.com
• E-mail:  info@pergolaviva.com
• Telephone:  0242 227 70 07 

                            0540 227 70 07

2. PURPOSE OF THIS DOCUMENT

The purpose of this Cookie Policy is,www.pergolaviva.comTo explain the following regarding the processing of personal data obtained automatically through the placement of cookies on your device used on our website:

• What types of cookies we use and for what purposes
• What personal data is processed through cookies
• How you can manage these cookies
• Your rights and how you can exercise them

3. WHAT ARE COOKIES?

CookieCookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) through browsers by the websites you visit.

Cookies are used to provide you with better service, improve site performance, and enhance your user experience. Cookies are not malware or viruses.

4. TYPES OF COOKIES

4.1. Cookies According to Their Duration

Session Cookies:

• These are temporary cookies.
• Ensures session continuity
• Automatically deleted when the browser is closed

Persistent Cookies:

• It is not deleted when the browser is closed.
• It will automatically delete on a certain date or after a certain period of time.
• Used to remember user preferences

4.2. Cookies by Party

First Party Cookies:

• The website you are visiting directly (www.pergolaviva.com) is placed by
• Only readable by that site

Third Party Cookies:

• Placed by a third party (e.g., advertising networks, analytics tools) other than the site you are visiting

4.3. Cookies According to Their Purpose of Use

a) Mandatory/Strictly Necessary Cookies:

• Cookies are essential for the website to function.
• It is necessary to provide the service requested by the user.
• Without these cookies the website will not function properly.
• Does not require explicit consent

b) Functional Cookies:

• Makes the website more usable
• Remembers your preferences (like language preference)
• Provides advanced features

c) Performance and Analytical Cookies:

• Measures website performance
• Counts the number of visitors
• Shows which pages are popular
• Performs statistical analysis

d) Advertising and Marketing Cookies:

• Shows ads based on users' interests
• Conducts online behavioral advertising
• Measures ad performance

5. COOKIES USED ON OUR WEBSITE

The cookies used on our website and their detailed information are listed in the table below:

Not:The list of cookies used on our website may be updated. You can always access the current list on this page.

6. PURPOSES OF USE OF COOKIES AND LEGAL BASIS

6.1. Mandatory Cookies

Purpose of Use:

• Session management and security
• Working of contact forms
• Remembering your cookie preferences

Legal Basis:

• KVKK article 5/2-c: Necessity for the establishment or execution of a contract
• KVKK art. 5/2-f: Data processing is mandatory for the legitimate interests of the data controller.

Explicit Consent:There is no need to obtain explicit consent for these cookies, as they are strictly necessary to provide the service you have requested.

6.2. Performance and Analytical Cookies

Purpose of Use:

• Analysis of website traffic
• Determination of the number of visitors
• Determining the most visited pages
• Measuring and improving site performance
• Improving user experience
• Processing of advertising data to improve performance

Legal Basis:

• KVKK art. 5/2-f: Legitimate interest (only for first-party analytical cookies)
• KVKK article 5/1: Explicit consent (for third-party analytical cookies)

Processed Data:IP address (masked), browser information, device information, pages visited, time spent, click information

Important Note:Our first-party analytics cookies:

• Produces only anonymous statistics
• Does not cross-track people across different sites
• IP addresses are masked
• Does not allow for personal identification

6.3. Functional Cookies

Purpose of Use:

• Remembering your language preferences
• Storing your region settings
• Customized content delivery
• Video player settings

Legal Basis:

• KVKK article 5/1: Explicit consent

6.4. Advertising and Marketing Cookies

Purpose of Use:

• Showing advertisements tailored to your interests
• Measuring advertising performance
• Online behavioral advertising
• Remarketing campaigns

Legal Basis:

• KVKK article 5/1: Explicit consent

Processed Data:Browsing history, click behavior, interests, demographic information

Platforms Used:

• Google Ads
• Facebook/Instagram Ads
• Google Analytics
• Meta Pixel
• Google Tag Manager
• Youtube

7. THIRD PARTY COOKIES

Our website uses cookies from the following third-party service providers:

7.1. Google Analytics

• Aim:Website traffic analysis, user behavior analysis
• Data Processing:Subject to Google's privacy policy
• Privacy Policy: https://policies.google.com/privacy

7.2. Google Ads / Google Tag Manager

• Aim:Ad performance measurement, conversion tracking
• Privacy Policy: https://policies.google.com/technologies/ads

7.3. Meta (Facebook/Instagram) Pixel

• Aim:Performance measurement of social media ads, target audience creation
• Privacy Policy: https://www.facebook.com/privacy/policy

7.4. YouTube

• Aim:Video content display
• Privacy Policy: https://policies.google.com/privacy

Important Notice:For third-party cookies, both our Company and the third party are obliged to clearly inform users about cookies and obtain consent.

8. HOW CAN YOU MANAGE YOUR COOKIE PREFERENCES?

We use on our websiteYour explicit consent is obtained for cookies other than mandatory cookies.You have the ability to change your consent at any time.

8.1. Cookie Management Panel

When you first access our website, a cookie management panel will be displayed with the following options:

• Accept All:Allows all cookies
• Reject All:Rejects all cookies except essential cookies
• Customize:Privacy and data tracking preferencesallows you to determine it yourself.

8.2. Cookie Management via Browser Settings

You can customize your cookie preferences by changing your browser settings. However, if you block essential cookies, some parts of our website may not function properly.

Cookie Management in Popular Browsers:

9. PROCESSING OF YOUR PERSONAL DATA

9.1. Processed Personal Data

The following personal data may be processed through cookies:

• Transaction Security Information:IP address, browser type and version, operating system
• Location Information:Location information (IP-based, city-level)
• Customer Transaction Information:Pages visited, clicks, session duration
• Marketing Information:Interests, browsing habits, ad interactions

9.2. Transfer of Personal Data

Your personal data obtained through cookies:

Domestic Transfers:

• Cloud service providers (server hosting)
• Analytics service providers
• Web development and technical support companies
• Public institutions and organizations within the framework of legal obligations

International Transfers:

• Google Analytics (USA - under adequate level of protection protocol)
• Facebook/Meta (USA - Under standard contractual terms)
• Other third-party service providers

Data transfer abroad is carried out in accordance with Article 9 of the KVKK and the Regulation on the Procedures and Principles Regarding the Transfer of Personal Data Abroad.

9.3. Storage Period

Personal data collected through cookies are stored for the period necessary for the purpose for which they are processed:

• Session cookies:Until the browser is closed
• Security cookies:30 days
• Preference cookies:365 days
• Analytical cookies:180 days (first party), 24 months (third party)
• Marketing cookies:90 days

Storage periods are determined by taking into account the principle of "being connected, limited and proportionate to the purpose for which they are processed" in Article 4 of the KVKK.

10. EXPLICIT CONSENT

10.1. Obtaining Explicit Consent

For all cookies except essential cookies, you are asked toexplicit consentYour explicit consent:

✓ Regarding a specific topic:Separate consent is required for each cookie category.
 ✓ Information based on:This cookie policy provides full information.
 ✓ Given by free will:Equal options are given to accept or reject.
 ✓ Retractable:You can withdraw your consent at any time.

10.2. Withdrawal of Explicit Consent

You can withdraw your explicit consent at any time:

• Go to the cookie settings section of the browser you use.
• Select your web address from the relevant field.
• Delete cookie data and saved preferences.

The deletion method may vary depending on the browser.

Alternatively:

•  www.pergolaviva.com by sending an e-mail to
• You can withdraw your consent by calling 0242 227 70 07 or 0540 227 70 07.

10.3. Consent Management

• Your cookie preferences are remembered for the period you specify (maximum 365 days)
• You will be reminded periodically (once a year) to update your preferences.
• Consent records are kept securely within the framework of the burden of proof.

11. YOUR RIGHTS

In accordance with Article 11 of the KVKK, you have the following rights regarding your personal data processed through cookies:

a) Learning whether your personal data is being processed
b) Requesting information about it if it has been processed
c) Learning the purpose of processing and whether it is used in accordance with its purpose
d) Knowing the third parties to whom it was transferred, either domestically or abroad
e) Request correction if it is processed incompletely or incorrectly.
f) Request deletion or destruction within the framework of the conditions stipulated in the KVKK.
g) Request notification of correction or deletion to third parties to whom the data has been transferred.
h) Object to any adverse results resulting from analysis by automated systems.
i) To request compensation for damages in case you suffer damages due to unlawful processing.

12. EXERCISE YOUR RIGHTS

Ways to exercise your rights mentioned above:

12.1. Application Channels

1. Written Application:

PERGOLA VIVA CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY

Varsak Karşıyaka Neighborhood 1642 Street No:11/B Kepez Antalya / Türkiye

2. Registered Electronic Mail (REM):NOT AVAILABLE

3. E-mail: info@pergolaviva.com

12.2. Response to the Application

Your application will be evaluated according to its nature.as soon as possible ve no later than 30 (thirty) dayswill be finalized free of charge within .

If the transaction requires an additional cost, a fee may be charged at the rate determined by the Personal Data Protection Board.

13. SECURITY PRECAUTIONS

We take the necessary technical and administrative measures in accordance with Article 12 of the KVKK to ensure the security of your personal data collected through cookies:

Technical Measures:

• Using SSL/HTTPS encryption
• Firewall systems
• Secure server infrastructure
• Regular security updates
• Keeping access logs

Administrative Measures:

• Limitation of access rights to personal data
• Confidentiality agreements with third parties

14. CHANGES

Our Company reserves the right to make changes to this Cookie Policy.

Changes to be made:

• It is published on our website
• The last update date is updated
• Users are notified of important changes.
• For changes requiring new explicit consent, consent is obtained again.

16. COMMUNICATION

For questions regarding our use of cookies or this policy:

E-mail:www.pergolaviva.com
 Telephone: 0242 227 70 07 

                0540 227 70 07
 Address:Varsak Karşıyaka Neighborhood 1642 Street No:11/B Kepez Antalya / Türkiye

Personal Data Protection Authority Contact:

Website: www.kvkk.gov.tr
KEP Address: kvkk@hs01.kep.tr
 Telephone: 0312 216 50 00 

Address:Nasuh Akar Neighborhood, Ziyabey Street, 1407th Street, No: 4, 06520 Balgat-Çankaya/Ankara

17. ENFORCEMENT

This Cookie Policy entered into force on 12.11.2025.

APPENDICES

ANNEX-1: CHECKLIST FOR COOKIE CONTROL

It is designed to assist our users with cookie management:

☐When I first entered the website, I saw the cookie management panel.
 ☐I have specified my cookie preferences using "Accept All", "Reject All" or "Cookie Settings"
 ☐I learned which cookies are mandatory and which are optional
 ☐I know that I can change my cookie preferences at any time.
 ☐I learned that I can also manage cookies from my browser settings.
 ☐I know who to contact for questions about cookies

ANNEX-2: DICTIONARY

Cookie:Small text file saved on your device by the website

Session Cookie:Temporary cookie that is deleted when the browser is closed

Persistent Cookie:A cookie that remains on your device for a certain period of time.

First Party Cookie:Cookie created by the website you are visiting

Third Party Cookie:A cookie created by a domain other than the site you are visiting

IP Address:Identification number of devices connected to the Internet

Masking:Hiding part of the IP address, making identification difficult

Explicit Consent:Consent on a specific subject, based on information and given with free will

Data Controller:The natural or legal person who determines the purposes and means of processing personal data and is responsible for establishing and managing the data recording system.

Data Processor:A natural or legal person who processes personal data on behalf of the data controller based on the authority granted by the data controller.

This Cookie Policy has been prepared in accordance with the Personal Data Protection Law No. 6698, the Personal Data Protection Authority's "Guide on Cookie Applications" (Publication No: 69) and all relevant legislation.

Last Update:November 12, 2025
 Version: 1.0